The Complete Guide to Flight Cancellation Policy

Travel plans are never set in stone. Sometimes business meetings change, family emergencies come up, or you simply need a different flight time. In these moments, knowing your airline’s flight cancellation policy can make the difference between a smooth process and an expensive headache.

This guide breaks down everything you need to know about canceling flights — including how to cancel tickets, when you can apply for a refund, and what cancellation fees to expect from major airlines.

Why Flight Cancellation Policies Matter

Every airline has its own set of rules. Some allow free changes, others issue credits instead of cash refunds, and some charge steep cancellation fees.

Understanding your rights upfront helps you:

• Avoid unnecessary fees
• Secure refunds when eligible
• Plan smarter for future travel
• Know when to call customer service vs. cancel online

Your Passenger Rights in the U.S. and Canada

1. U.S. 24-Hour Rule

The U.S. Department of Transportation (DOT) requires airlines to offer a 24-hour risk-free cancellation policy if:

• You book your ticket at least 7 days before departure, and
• The booking was made directly with the airline (not all third-party sites qualify).

This means you can cancel within 24 hours and get a full refund to your original payment method.

2. Airline-Initiated Cancellations

If the airline cancels your flight (for weather, mechanical issues, or staffing shortages), you are legally entitled to either:

• A full refund, or
• A free rebooking on another available flight.

This applies even to non-refundable tickets.

3. Canadian Air Passenger Protection Regulations (APPR)

Canada has its own rules under the Canadian Transportation Agency (CTA):

• If a flight is canceled by the airline, passengers must be offered a refund or rebooking option.
• Airlines must communicate the reason for cancellation clearly.
• Refunds for cancellations not within the passenger’s control should be processed promptly.

How to Cancel a Flight Ticket

1. Cancel Online

• Go to the airline’s website or app
• Log into “My Trips” or “Manage Booking”
• Enter your reservation code
• Select “Cancel Flight”
• Confirm refund or credit options

This is the fastest and most convenient method.

2. Cancel by Phone

Sometimes it’s easier to speak with a representative, especially if:

• You booked through a travel agency
• You have multiple passengers under one booking
• You need a special exception (e.g., medical emergency)

Keep your reservation number handy when calling the airline reservation phone number.

3. Cancel at the Airport

For last-minute cancellations, head to the airline’s counter. Agents can cancel and rebook immediately, though refunds may still take time to process.

Refund Process: How It Works

Refund eligibility depends on your ticket type:

• Refundable Tickets → Full refund to your payment method.
• Non-Refundable Tickets → Often eligible for an eCredit or travel voucher.
• Basic Economy (many U.S. airlines) → Generally not refundable, but may be changed for a fee or credit.
• Airline Cancellations → Always eligible for a full refund.

Refund timelines vary, but most airlines process refunds in 7–20 business days. Credits or vouchers are usually issued instantly.

Cancellation Fees: What to Expect

Airline cancellation fees depend on ticket type and route. Below, we’ll break down the policies of major U.S. and Canadian airlines.

Flight Cancellation Policies by Airline

American Airlines (U.S.)

• 24-Hour Policy: Free cancellation within 24 hours of booking.
• Non-Refundable Tickets: Refund not available, but full credit is issued.
• Refundable Tickets: Full refund issued.
• Basic Economy: Non-refundable, may be canceled for credit (fees may apply).

Delta Air Lines (U.S.)

• 24-Hour Policy: Full refund if canceled within 24 hours.
• Main Cabin and Above: No cancellation fees — credit issued for future travel.
• Basic Economy: Non-changeable and non-refundable (except 24-hour rule).

United Airlines (U.S.)

• 24-Hour Policy: Eligible for full refund.
• Standard Economy and Higher: No cancellation fees; credit issued.
• Basic Economy: Non-refundable and non-changeable.

Southwest Airlines (U.S.)

• Known for its no cancellation fee policy.
• Refundable Tickets: Full refund.
• Non-Refundable Tickets: Travel credit for full value.

Alaska Airlines (U.S.)

• 24-Hour Policy: Free cancellation within 24 hours.
• Saver Fares: Non-refundable, but cancellable within 24 hours.
• Main & First Class: No cancellation fees, credit issued.

Air Canada (CA)

• 24-Hour Policy: Free cancellation within 24 hours.
• Standard & Flex: Cancellation fees apply; balance returned as credit.
• Latitude & Premium: Fully refundable.

WestJet (CA)

• 24-Hour Policy: Full refund if canceled within 24 hours.
• Basic: Non-refundable, credit only.
• Econo, Premium, Business: Cancellation fees apply ($50–$200).

Porter Airlines (CA)

• 24-Hour Policy: Full refund.
• Basic: Non-refundable.
• Flexible Fares: Cancellable with fee.

International Airlines Serving U.S. & Canada

Lufthansa

• Refundable fares = full refund.
• Non-refundable = travel credit.

British Airways

• Refunds depend on fare rules.
• Cancellation fees apply ($150–$250).

Emirates

• Saver fares: High cancellation fees.
• Flex & Flex Plus: Refundable without heavy penalties.

Qatar Airways

• Fully refundable tickets available at higher cost.
• Non-refundable tickets eligible for credit.

Tips to Save Money on Cancellations

• Book Direct – Refunds and changes are faster when booked with the airline directly.
• Buy Travel Insurance – Covers emergencies.
• Choose Flexible Fares – Costs more upfront but saves later.
• Cancel Early – Fees are lower when you cancel early.
• Look for Airline Waivers – During major events, fees may be waived.

FAQs: Flight Cancellation Policy

Flight cancellations don’t have to be stressful if you know your rights and your airline’s policies.

Key Takeaways:

• Use the 24-hour rule for risk-free cancellations.
• Refundable tickets guarantee money back.
• Non-refundable tickets usually return as credit.
• Major airlines like Delta, United, Air Canada, and WestJet now offer more flexible options.

If you need to cancel your flight ticket, don’t wait until the last minute. Visit your airline’s website or call their helpline to explore refund or credit options. Acting early ensures a smoother travel experience and peace of mind.